Important information

AGB's Guidelines

  • The prices at the BIO-Hotel Pennhof are given per person/day, uncluding 2/3 gourmet board.
  • From 2014 onwards there is a visitor's tax in South Tyrol which is to be paid by the guest and which is not included in the overall cost of the stay. The price stands at €2.10 per person/day, which is paid at the location and which may change from year to year.
  • Children under the age of 14 do not pay the visitor's tax.
  • Reservations are only valid following written confirmation and payment of a deposit.
  • Deposits are to be paid within 3 days.
  • This period may be shorter for short-term bookings.
  • If the deposit is not paid within this period, the guest loses the right to the reservation and the room can be passed on to someone else.
  • The deposit is always equivalent to 1/3 of the overall price.
  • Deposits may be made via transfer or easily with a credit card via the POS system.
  • Surcharge: There is a surchage of 25% for a double room which is allocated to a single person.
  • Discount: Price for overnight stay/breakfast - €20/Adult/Day off the half-boarded price (child's price upon request).
  • If an extra bed is added, there is a 25% discount off the half-boarded price (not including children).
  • Child's prices given upon request.

Conditions of cancellation

  • There is no right of withdrawal in the sense of the consumer protection codex, but we grant you the following cancellation conditions:
  • Room cancellations are only valid if made in writing.
  • Changes to bookings made as a result of Covid-19, border closures or travel restrictions can be made free of charge.
  • Reservations made from vouchers can be rebooked free of charge up to 30 days before arrival. In the event of a later change of booking or cancellation, the voucher loses its validity. Excluded are Covid-19-related rebookings due to border closures or travel restrictions.
  • Up to 30 days before arrival, only the deposit will be retained for confirmation. If you change your booking, your deposit will be credited. (Redeemable within 1 year from the last booking date)
  • For cancellations at short notice from 29 days before arrival, 70% of the agreed total price, less the fishing already done for confirmation, will be charged.
  • In case of late or early arrival/departure, the whole stay will be  charged.
  • Notification in accordance with Part III, Title III, Section I, of the Consumer Protection Code GvD 206/2005
  • Recommended: Arrange travel cancellation insurance here.
  • For short-term changes from 29 days before arrival, only the deposit will be retained as a processing fee.

Practical information

  • Arrival and departure: Rooms are avaiable to guests as of 3 p.m. on the day of arrival. Check-out is at 10 a.m.
  • Late arrivals after 6 p.m. are requested to make contact by telephone.
  • Unfortunately it is not possible for us to promise guests a specific category of room, nor floor, location, or room number. 
  • Free wifi troughout the building
  • 'Alps&Wine' guest card with all-inclusive services
  • Pick-ups or drop-offs from Brixen or Bozen station cost €60 per /journey.
  • Pick-up from Innsbruck airport costs €80 per /journey.


  • Dogs and other pets are not allowed.

Savety and hygiene measures

Of course, we will also take the necessary measures envisaged by the Italian Government:

  • the mask requirement or the necessary distance and also soap dispenser
  • the necessary distance in the salon/sauna/swimming pool
  • specific cleaning of the rooms, toilets, dining room, sauna, reception etc. (even tough we have always cleaned thoroughly;)
  • at the buffet area a drip cover
  • a plan for the use of sauna and swimming pool
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